Contact Center Associate

Education and Experience

·       Requires high school diploma or GED equivalency; college degree a plus.

·       At least 0-3 years’ experience working in a customer service role is preferred.

Additional Qualifications

·       Positive attitude with excellent interpersonal and phone skills.

·       Strong work ethic while using both critical thinking and conflict resolution skills.

·       Self-motivated and able to work both independently and as a team; willing to go outside of defined duties to help others.

·       Strong organizational skills and proven ability to manage competing priorities and tasks.

·       Exceptional proficiency with Microsoft Office including PowerPoint, Excel, Word, and Outlook.

·       Highly flexible and able to multi-task; able to provide support for multiple stakeholders.

·       Willing to handle changes in processes efficiently and with a positive attitude.

·       Must be able to handle and prioritize an extensive workload without compromising customer experience.

·       Display a can-do attitude while looking to stay fully utilized at all times.

·       Desire for discovery of knowledge and appetite for learning.

·       Strong communication and presentation skills adaptable for engaging with multiple levels across the organization.

·       Familiarity with SAP, Salesforce, Coupa, Ariba, S2, and/or Visitor Management System a plus.

·       Flexible work schedule; must be able to work early or late on occasion.

Competencies

·       Each position at Avient focuses on eight Core Competencies as a Leader of Self.  Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business.  These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

Physical Demands

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position.  Reasonable accomodations may be made to enable individuals with disabilities to perform the essential duties.

·       Requires remaining in a stationary position for prolonged periods of time, and frequent communication.

·       Must be able to traverse and operate computer and other office equipment.

·       Typical work is in an office environment where the noise level is low to moderate.

Environmental, Health, Safety, & Security (EHS&S) Requirements

·       Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally, employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization. 

·       Security includes physical security and cyber security. 

Avient Corporation is a drug free workplace.  Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.