Global Customer Service Representative
Avient Corporation has a position for a Global Customer Service Representative. This position supports our Protective Materials Business unit which was recently acquired from DSM Corporation and is located in Heerlen and Geleen, The Netherlands.
ABOUT AVIENT
Avient Corporation (NYSE: AVNT), with 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:
- Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility
- Avient employs approximately 8,700 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.
ABOUT AVIENT PROTECTIVE MATERIALS
Avient Protective Materials is patent-owner and manufacturer of Dyneema®, the world’s strongest fiber™. Dyneema®, the world’s strongest fiber™ is APM’s premium product brand for Ultra High Molecular Weight PolyEthylene (UHMWPE) fiber, UD and fabric. Dyneema® combines maximum strength with minimum weight. It is 15 times stronger than quality steel and 40% stronger than aramid fiber, both on weight for weight basis. Dyneema® is used in countless applications where its performance is critical, and failure is simply not an option. Many of these applications would not be possible to design and engineer without Dyneema®. For the people wearing it, and working with it and designing with it, we summarize the promise we make with Dyneema® as “with you when it matters”. Industries like law enforcement, maritime, offshore, medical, defense, sports, outdoor, renewable energy, and personal protective equipment rely on Dyneema® for its lightweight, protective and durable properties.
Dyneema® is born from innovation. Our scientific expertise in advanced materials is created with a combination of processing knowhow, material knowledge and application experience. We’re proud of our long term collaborations with customers, and the IP protected Dyneema® technology platforms we have created together. From start-ups to global industry leaders, we invest in helping our customers develop the next generation of performance-leading applications. Further information on Dyneema® is available at www.dyneema.com.
THE CHALLENGE
As part of our Operations organization, you will be working closely with our customers, Account Managers and the Regional Business Managers as well as colleagues from Customer Service, Supply Chain Management and external Logistics Service Providers. You have a customer mindset and will make sure that our customers receive the right product at the right place under the right conditions. You are interested in the improvement of processes and eager to work with ERP systems like SAP. At this position you will report to Global Manager Sales Operations. We offer a hybrid workplace with an office in Geleen.
Are you a team player with good communication and organization skills? Do you know how to deal with cultural differences and work with colleagues and clients in different time zones? Are you a real open-minded person with the drive to be the part of a multinational team? Do you have experience in Key user activities or can you grow to such a role.
Then this is your next challenge!
KEY AREAS OF RESPONSIBILITY
- Complete order handling, from SAP master data maintenance to order receipt up until and including the delivery to the customer in a reliable way.
- Working actively together with account managers and regional business managers in one or more business segments to deliver our products (in a challenging logistics environment) to our customers.
- Participate in SAP system upgrades, testing, and implementation of new features.
THE IDEAL
- Affinity and background in logistics and transportation in a business-to-business environment.
- Experience and interest in continuous improvement of processes in line with the Lean methodology.
- 3+ years relevant customer service experience in business-to-business environment.
- Analytical capabilities to analyze our OtC processes & identify improvement areas.
- Bachelor’s degree (preferred) / Secondary vocational education
- Fluency in English (speaking and writing) and preferably in another European language (e.g., German or French).
- System knowledge: SAP-OtC and MS Office Suite.
WHAT YOU CAN EXPECT FROM US
- Attractive working conditions and self-development opportunities.
- Friendly, open, and informal work atmosphere.
- High degree of freedom to organize your work.
- A broad connection with other departments and regions
- A team of diverse employees who aren’t afraid to think outside of the box.
- A truly global and collaborative team that cares about the experience of our employees.
- The encouragement you need to develop and achieve the goals you set.
- A caring and supportive environment where you’re empowered to grow and share your ideas.